Politique de remboursement

Last updated: May 1, 2026

1. Introduction

This Refund Policy applies to all purchases made through guardianpaymentspos.com, the online storefront of Guardian Payments POS, powered by Guardian Payment Services, LLC. We want you to be confident in your purchase. If something is not right, this policy explains how returns, refunds, and exchanges work.

2. Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we are unable to accept returns or issue refunds, except where required by law or covered separately under the manufacturer's warranty. For warranty-related concerns, please review our Warranty page.

3. Return Eligibility

To be eligible for a return, all of the following must be true:

  • The item is unused and in the same condition you received it
  • The item is in its original packaging, including all accessories, manuals, cables, and inserts
  • All seals, tags, and protective films are intact
  • You have proof of purchase (order number or confirmation email)

Items that show signs of use, damage caused by the customer, missing components, or modification are not eligible for return.

4. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale at the time of purchase
  • Gift cards
  • Items damaged due to misuse, accident, or unauthorized modification
  • Items returned more than 30 days after delivery
  • Items with broken manufacturer seals where the seal indicates a non-returnable condition

5. How to Start a Return

To initiate a return, contact us through our Support page with the following information:

  1. Your order number
  2. The item or items you want to return
  3. The reason for the return

Our team will review your request and, if approved, send you a return authorization and instructions on how and where to ship the item.

Please do not ship items back without first receiving a return authorization. Returns sent without authorization may not be accepted or refunded.

6. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (such as receiving the wrong item, a defective product, or a damaged shipment).

We recommend using a trackable shipping method and purchasing shipping insurance for items of significant value. We are not responsible for items lost or damaged in return transit.

If your return is due to our error, contact us first and we will arrange a prepaid return label.

7. Refund Processing

Once we receive your returned item, our team will inspect it within 2 business days to confirm it meets the return eligibility requirements above.

  • If approved, your refund will be processed to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, the refund may take an additional 3 to 5 business days to appear on your statement.
  • If not approved, we will contact you to explain the reason and discuss next steps. You may be asked to pay return shipping to have the item sent back to you.

Refunds are issued in U.S. dollars to the original payment method. We are unable to refund to a different payment method or to a different person.

8. What is Refunded

Approved refunds will include:

  • The full purchase price of the returned item
  • Any sales tax paid on the item

The following are not refunded:

  • Original shipping costs (free shipping has no refundable shipping component)
  • Return shipping costs paid by the customer

9. Exchanges

We do not process direct exchanges. If you want a different item, please:

  1. Return your original item following the process above
  2. Place a new order for the item you want

This approach gets the new item to you faster than waiting for the return to process before reshipping.

10. Damaged or Defective Items

If your item arrives damaged or is defective out of the box, please contact us through our Support page within 5 business days of delivery with photos of the damage and the original packaging.

We will work with you to arrange a replacement, repair, or full refund at no cost to you. For details on what counts as a manufacturing defect versus regular wear, please review our Warranty page.

11. Wrong Item Received

If you received the wrong item, contact us through our Support page within 5 business days of delivery. We will arrange a prepaid return for the incorrect item and ship the correct item at no additional cost.

12. Late or Missing Refunds

If you have not received your refund within 15 business days of return approval:

  1. First, check your bank account or credit card statement again
  2. Contact your bank or card issuer; processing time may vary
  3. If you still have not received the refund, contact us through our Support page and we will look into it

13. Cancellations

If you need to cancel an order, contact us as soon as possible through our Support page. Orders that have not yet shipped can usually be canceled and refunded in full. Once an order has shipped, you will need to follow the standard return process described above.

14. Sale and Promotional Items

Items purchased on sale or with a promotional discount are eligible for return under the same terms as full-price items, unless specifically marked as final sale at the time of purchase. Refunds for sale items will be issued at the actual price paid, not the original list price.

15. Refund Method

Refunds are processed exclusively to the original payment method used at checkout. We do not offer cash refunds, store credit refunds, or refunds to alternative payment methods unless required by law.

If your original payment method is closed, expired, or otherwise unavailable, contact us through our Support page and we will work with you on an alternative.

16. Manufacturer Warranty Claims

Issues that arise after the 30-day return window but within the manufacturer's warranty period are handled separately. These typically include hardware failures, defects, or malfunctions that develop with normal use after delivery.

To file a warranty claim, please review our Warranty page for the full process and what is covered.

17. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. The policy that applies to your order is the version in effect at the time of purchase. Your continued use of the Site after any changes are posted constitutes your acceptance of the revised policy.

18. Contact

If you have questions about returns, refunds, or this policy, please contact us:

Guardian Payments POS A storefront of Guardian Payment Services, LLC 502 Austin Ave, Suite B Waco, Texas 76701 United States Phone: (254) 244-0300 Email: info@guardianpaymentspos.com.