Warranty

Last updated: May 1, 2026

1. Overview

Every product sold by Guardian Payments POS, an online storefront powered by Guardian Payment Services, LLC, is brand new and covered by the original manufacturer's warranty. The warranty terms vary by product and manufacturer, but in all cases, your protection comes directly from the company that made the device.

Guardian Payments POS does not provide an additional warranty beyond what each manufacturer offers. We do, however, help you navigate the claim process and serve as your point of contact when something is not right.

2. Warranty Coverage by Manufacturer

Square (Block, Inc.)

Most Square hardware comes with a 1-year limited warranty from the date of purchase. The Square Register and select premium devices include a 2-year limited warranty.

Coverage includes manufacturing defects under normal use. The Square warranty does not cover:

Accidental damage, drops, spills, or misuse
Damage from unauthorized repair or modification
Cosmetic damage that does not affect function
Loss or theft
Normal wear and tear

For full Square warranty terms, visit Square's hardware warranty page.

Other Manufacturers

As our catalog grows to include hardware from Clover Network, Inc. and other payment hardware brands, each product page will display the applicable warranty term and the manufacturer's contact information for warranty service.

In all cases, the warranty is provided directly by the manufacturer and follows their terms, not ours.

3. What Your Warranty Covers

In general, manufacturer warranties cover:

Defects in materials or workmanship
Hardware malfunctions that occur under normal use
Failures of internal components such as batteries, screens, card readers, and printers within the warranty period

Coverage typically includes free repair or replacement of the defective device at the manufacturer's discretion, though specifics vary by manufacturer.

4. What Your Warranty Does Not Cover

Manufacturer warranties typically exclude:

Damage caused by accident, drops, water, or improper use
Damage caused by failure to follow setup, maintenance, or operating instructions
Damage from unauthorized repair, modification, or use of non-approved accessories
Cosmetic damage that does not affect functionality
Loss, theft, or items not returned for service
Software issues unrelated to the hardware itself

5. How to File a Warranty Claim

If you believe your product has a manufacturing defect, follow these steps:

Document the issue. Take clear photos or a short video showing the problem.
Gather your information. You will need your order number, the date of delivery, and a description of the issue.
Contact us first. Reach out through our Support page or by phone at (254) 244-0300. We will help you confirm whether the issue is warranty-eligible and walk you through the manufacturer's claim process.
Submit the claim. Depending on the manufacturer, the claim may go directly to them or be initiated through us. We will tell you which path applies to your specific product.
Ship for service if required. If the manufacturer needs to inspect the device, you will receive shipping instructions. Some manufacturers provide prepaid return shipping for warranty claims; others do not.

6. Repair, Replacement, and Refund

Once a warranty claim is approved by the manufacturer, the standard remedy is repair or replacement at the manufacturer's discretion. Refunds are issued only when repair or replacement is not feasible and only by the manufacturer, not by Guardian Payments POS.

Replacement devices may be new, refurbished, or remanufactured at the manufacturer's discretion, and they typically carry the remainder of the original warranty period rather than starting a new term.

7. Out-of-Warranty Issues

If your device fails outside the warranty period or the issue is not covered, you may still have options:

Some manufacturers offer paid repair services
Some manufacturers offer device trade-in or upgrade programs
We can help you identify a replacement or upgrade from our current catalog

8. Damaged on Arrival

If your product arrives damaged or fails immediately upon setup, this is typically handled as a damaged shipment rather than a warranty claim, which gets you a replacement faster.

Contact us within 5 business days of delivery with photos of the damage, and we will arrange a prepaid return and replacement at no cost to you. For full details, see our Refund Policy.

9. Returns vs. Warranty

Returns and warranty claims are two different things:

Returns are for change-of-mind or wrong-product situations within 30 days of delivery. Item must be unused. See our Refund Policy.
Warranty claims are for hardware that fails or shows defects under normal use, within the manufacturer's warranty period.

If you are within 30 days of delivery and your product is defective, you may use either path. Contact us and we will recommend the fastest option for your specific situation.

10. Transferability

Manufacturer warranties are typically tied to the original purchaser and are not transferable to subsequent owners through resale, gift, or other transfer. If you are gifting hardware purchased from us, the recipient may need to provide proof of original purchase to file a warranty claim.

11. Important Notes

Keep your order confirmation email. Most warranty claims require proof of purchase, and your Guardian Payments POS order number is the easiest way to verify this.
Save your original packaging for at least 30 days. If you need to ship a device for warranty service, the original box and inserts protect the device in transit and may be required by some manufacturers.
Keep your device updated. Some warranty claims require that the device be running the latest manufacturer firmware. We recommend installing software updates as they become available.

12. Changes to This Warranty Information

We may update this Warranty page from time to time as manufacturers adjust their terms or as our catalog evolves. The "Last updated" date at the top of this page reflects the most recent revision. The warranty that applies to your specific product is the one in effect at the time of your purchase, as published by the manufacturer.

13. Contact

For warranty questions or to start a claim, please contact us:

Guardian Payments POS A storefront of Guardian Payment Services, LLC 502 Austin Ave, Suite B Waco, Texas 76701 United States Phone: (254) 244-0300 Email: info@guardianpmts.com