Frequently Asked Questions
To help give you a better idea of what you can expect from Guardian Payments POS we have put together a quick list of FAQs.
Shipping & Returns
Everything you need to know about how we ship, how long delivery takes, and how to return an item.
How much does shipping cost?
Shipping is free on every order, anywhere in the United States. Orders ship from our warehouse in Waco, Texas via FedEx or UPS Ground. For full details, see our Shipping Policy.
How long will it take to receive my order?
Most orders ship within 1 business day of being placed. Once shipped, delivery typically takes 1 to 5 business days depending on your location. Tracking information is sent by email as soon as your package leaves our facility, and you can also check the status anytime on our Track Order page.
What is your return policy?
You have 30 days from the delivery date to return any unused item in its original packaging for a full refund. To start a return, contact us through our Support page or review the full terms in our Refund Policy.
Do you ship internationally?
At this time we only ship within the United States, including Alaska and Hawaii. We do not currently ship to international addresses, P.O. boxes, or APO/FPO military addresses. If you have a special shipping request, reach out through our Support page and we will see what we can do.
Orders
Help with placing, tracking, changing, and paying for your order.
How do I track my order?
You can track your order anytime by visiting our Track Order page and entering your order number and email. We also send tracking links by email once your package ships.
Can I cancel or change my order after placing it?
If your order has not yet shipped, we can usually cancel or modify it. Contact our team as quickly as possible through our Support page with your order number. Once an order has shipped, you will need to wait for delivery and follow our return process.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept Shop Pay, Apple Pay, Google Pay, and PayPal at checkout. All transactions are processed securely. See our Terms of Service for more.
Do you offer business or volume discounts?
Yes. If you are buying multiple devices for a business, multi-location operation, or franchise, we offer custom pricing on volume orders. Reach out through our Support page with your business details and we will follow up with a quote.
Products
Answers about the hardware we sell, warranties, and getting set up.
Are these products new and authentic?
Every product we sell is brand new, factory-sealed, and sourced from authorized channels. As a reseller, we carry the same hardware you would buy directly from the manufacturer, backed by the original manufacturer warranty. Browse our full catalog on our Products page.
What kind of warranty do products come with?
Most devices come with a 1-year manufacturer warranty, while select products like the Square Register include a 2-year warranty. The warranty covers manufacturing defects under normal use. For full coverage details and how to file a claim, see our Warranty page.
Do I need help setting up my new POS system?
Most of our products are designed to be plug-and-play and walk you through setup the first time you turn them on. If you get stuck or have questions, our Texas-based team is happy to help. Visit our Support page to get in touch by phone or email.